Often asked questions
Find answers to the most asked questions. If you can't find the answer to your question, you can always contact our customer service.
The products
What batteries do the lights use?
Here is an overview of which batteries the lights use:
LED Pillar candle - 2 x AA
LED Shiny Dinner candle - 2 x AAA
LED Dinner candle - 2 x AAA
LED Tealight candle - 1 x CR2450
LED Jumbo Tealight candle - 2 x AAA
LED Ribbed candle - 2 x AA
LED Cone candle - 2 x AAA
Solid Stripe - 2 x AA
Harlequin - 2 x AA
Square - 2 x AA
Unique LED Pillar candle - 2 x c
LED Floating candle - 1 x CR2450
Outdoors LED Pillar candle - 2 x c
How long can the lights light up?
Here is an overview of how long the lights can shine:
LED Pillar candle - 400 hours
LED Shiny Dinner candle - 300 hours
LED Dinner candle - 300 hours
LED Tealight candle - 200 hours
LED Jumbo Tealight candle - 300 hours
LED Ribbed candle - 400 hours
LED Cone candle - 400 hours
Solid Stripe - 400 hours
Harlequin - 400 hours
Square - 400 hours
Unique LED Pillar candle - 1500 hours
LED Floating candle - 200 hours
Outdoors LED Pillar candle - 1500 hours
Can the remote control be used for all lights?
Our Deluxe HomeArt Remote Control works for all our Deluxe HomeArt light, except black lights. On light with dark colors, the remote control may have difficulty sending signal due to the dark color, here it helps if you have the remote close or lift the light and point the remote control to the bottom.
Our Unique Candles Remote control works for all of ours Unique Candles light.
Can indoor light be placed anywhere?
Our indoor light can be placed anywhere indoors. However, one should be aware that the lights are a natural product made with real candles, therefore do not style the lights in direct sunlight or at hot places as the candle can melt.
Can outdoor light hold up to all the weather?
With IP44 certification, it is fully protected from rain, snow and frost, making it perfect for the terrace or garden all year round. The light is made of robust weatherproof plastic.
Delivery & Returns
How fast delivery do you have?
We have up to 4 Days Delivery.
We deliver both to the door or to the post office.
Who do you use for delivery?
We use both GLS and DHL, but you can always see by payment who will deliver your package.
Can you choose home wing and post office yourself?
When paying you can choose whether the package should be delivered to the home or the post office package is to be delivered to.
How long can you return your package?
You can return your package within 14 days of receipt. You return your package by that buy our return label And from there send your package to us.
My product is defective What do I do?
Do you receive one or more item (s) with errors or missing please contact our customer service within 14 days so that we can have your purchase exchanged in a timely manner.
I am missing an item in my order
If you are missing an item in your order then please Contact customer service here. We will then handle your inquiry as soon as possible.
Customer Service
Can you contact you?
At least you can! You can always use our chat here on the website, so you can easily and quickly get answers to most questions.
Do you need to talk to customer service about an order, product or something third then you can Contact our customer service here.
Where do you send from?
All our packages are packed and shipped from our own warehouse in Kolding.
Can you come and pick up your package yourself?
No, we do not offer that you can come and pick up your package yourself. All packages are shipped where you order.
I have already created a case but you do not answer
We always try to respond as soon as possible and all cases are always answered. Check if necessary. Whether you have written all information when creating the case correctly. When you create a case, you will receive an email regarding the creation, if you have not received this mail, it is because the entered mail is written incorrectly. So if you have not received mail when you created the case, we recommend you to create a new one and make sure your mail is written correctly.
